HOW LONG DOES STANDARD DELIVERY TAKE?

"Order processing may take longer during busy periods such as Christmas and during Sales"
"Due to measures put in place to combat COVID-19 order processing and delivery will take longer than normal"
 

Standard delivery to Republic of Ireland at present is taking 1 to 7 working days.

Standard delivery to Northern Ireland can take 3 to 9 working days.

Home Gym Equipment Delivery in the Republic of Ireland (Keepfit Range) and International Delivery does take longer. Please refer to our delivery information above for more detail. Please note that working days are Monday to Friday, not including public holidays. We will always endeavour to get your order to you as quick as possible! 


"Due to measures put in place to combat COVID-19 order processing and delivery will take longer than normal"

"Order processing may take longer during busy periods such as Christmas and during Sales"

HOW MUCH DOES DELIVERY COST?

Delivery to any Elverys Intersport store is free for all standard orders. Standard delivery to anywhere in Republic of Ireland is free on standard orders over €50. Home Gym Equipment (Keepfit Range) and International Delivery charges vary. Please refer to our delivery charges above for more detail.

HOW TO USE A GIFT CARD TO PAY FOR AN ORDER

If you have an Intersport Elverys or One4all gift card both can be used to pay for purchases on this site. To use your Intersport Elverys Gift card you proceed to checkout as normal. Once you have entered your delivery and billing address you will move onto payment options. We have three different payment options – by Gift Card, by PayPal or by Credit/Debit Card.

• To use your Intersport Elverys gift card simply click on Pay with an Elverys Gift Card, enter gift card number, click on check balance.
• Once you checked your balance another box will appear asking you to enter amount of order. Enter amount of order and click use this card. Finally hit on place order.
• You can use multiple Intersport Elverys gift cards to place an order just follow the above steps with each card until the order value is reduced to zero.
• At this point the place order button can be clicked.
• You can also use an Intersport Elverys gift card as part payment in conjunction with the other payment options of PayPal and Debit/Credit Cards.
• Remember to enter the gift card details before moving onto the other payment options to complete the purchase.
• One4all Gift Cards are used just like a Visa Debit card in the ‘Pay with Card’ section of our checkout. For details on how to use One4all gift cards on our site please click on the following link for further information https://www.one4all.ie/spend-online. Please note that due to EU regulations, from 10th January 2020 the maximum online spend is €50 per transaction.

CAN I TRACK MY ORDER?

You can track your order online. Simply, click on the link “Track My Order” within your confirmation email. Enter your email address and the order reference number quoted to view the current status of your order.

DOES HOME GYM EQUIPMENT DELIVERY INCLUDE ASSEMBLY AND DEMONSTRATION?

Normal charges are €30 for home gym equipment over 30KG (Republic of Ireland only) such as treadmills, exercise bikes etc. Assembly and demonstration costs just €30. However, keep an eye on our product descriptions for more information as certain weights and weight benches are delivery only.

Home Gym Assembly Service - Covid 19 Update
 
Our assembly service is temporarily unavailable. While our Home Gym Delivery Team are currently unable to assemble your purchase, our Customer Service Team will be happy to help wherever possible. If you would like one of our Home Gym Experts to give you a call/video call for some advice or support with your assembly, please email AssemblyHelp@elverys.ie
 

I HAVEN’T RECEIVED ALL OF MY ORDER?

If you find that your order has only been partially delivered, this may be because other items are being dispatched from a different location or we were out of stock on part of your order. If we are out of stock we will contact you with an expected delivery date or offer a full refund. If your order is obviously incomplete, please email online@elverys.ie or call 1850 438 348.

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

Returns are usually processed in the first few days they are received back but please allow up to 7 days for refunds to show up on your account. This depends on how long your bank or card issuer takes to process the refund on their side and it’s something we have no control over.

We will refund you by the same method as payment you used when you originally placed your order, for customers using credit or debit/Laser cards this will be refunded back onto the same card.

WHO PAYS FOR THE RETURN?

You will need to pay the return postage costs, unless the item is faulty.

Returns to Elverys Sports stores are free of charge.

WHAT HAPPENS IF THE ITEM IS FAULTY?

In the unlikely event that a product is faulty, you are entitled to a full refund or replacement. If you think that we have sent you a faulty product, please contact us straight away. The quickest way is to email online@elverys.ie or call 1850 438 348.

Determination as to whether a product is faulty or not will be at the sole discretion of Elverys Sports. Where a product is determined to be faulty, we will refund your original delivery charges and you will not be charged for any extra postage costs incurred.

HOW DO I RETURN AN ITEM?

We provide Free Returns with An Post - Drop Off or Collection.

To return via post fill in the Returns Form that was enclosed with your order or enclose a note detailing your name, address, contact number, order number and reason for return.

Package the items carefully in their original box or secure outer wrapper where possible, and send them back clearly addressed to:

• Elverys Sports Internet Returns,
• Elverys Sports Head Office,
• Moneen Bradagh Industrial Estate,
• Castlebar,
• Co Mayo,
• Ireland.

We recommend that you use some form of registered post in case you need to track your parcel.

WHAT HAPPENS IF I RECEIVE THE WRONG ITEM IN MY ORDER?

In the unlikely event you receive the wrong items, please contact us straight away. The quickest way is to email online@elverys.ie or call 1850 438 348.