Elverys uses cookies to enhance your experience when visiting our website.

To find out more about cookies and how to manage them click here or to take a look at our Privacy Policy which details of cookies used on this site.

HOW DO I GET MY ORDER DELIVERED TO A STORE?

Order online, avoid the shipping costs, and collect your items from any of our 56 stores nationwide, whenever and wherever is most convenient for you. It couldn’t be easier:

Step 1: Place your order online

As part of the checkout process you will be offered the choice of home delivery or collect in store. Choose your nearest store from the drop down lists and complete your order.

Step 2: Get Confirmation

You will receive a 'Ready to Collect' email to confirm that your order is available for collection. Please wait for this confirmation email before you come in to collect your order.

Step 3: Collect In-Store

Head down to your chosen store with a copy of your confirmation email and a valid form of ID (drivers licence or passport), and produce both at the main in-store till point. They’ll hand over your package and that’s it!

HOW LONG DOES STANDARD DELIVERY TAKE?

Standard delivery to Republic of Ireland and Northern Ireland can take 3 to 7 working days.

Standard delivery to the UK, Mainland Europe, United States and the Rest of the World can take 3 to 9 working days.

Home Gym Equipment Delivery in the Republic of Ireland (Keepfit Range) and International Delivery does take longer. Please refer to our delivery information above for more detail. Please note that working days are Monday to Friday, not including public holidays. We will always endeavour to get your order to you as quick as possible!

HOW MUCH DOES DELIVERY COST?

Delivery to any Elverys Intersport store is free for all standard orders. Standard delivery to anywhere in Republic of Ireland is free when you spend over €50 and costs just €3 if you spend less. Home Gym Equipment (Keepfit Range) and International Delivery charges vary. Please refer to our delivery charges above for more detail.

CAN I TRACK MY ORDER?

You can track your order online. Simply, click on the link “Track My Order” within your confirmation email. Enter your email address and the order reference number quoted to view the current status of your order.

DOES HOME GYM EQUIPMENT DELIVERY INCLUDE ASSEMBLY AND DEMONSTRATION?

Yes it does. We provide our own home delivery to Republic of Ireland addresses only for home gym equipment such as treadmills, exercise bikes etc. and this includes assembly and demonstration. However, keep an eye on our product descriptions for more information as certain weights and weight benches are delivery only.

I HAVEN’T RECEIVED ALL OF MY ORDER?

If you find that your order has only been partially delivered, this may be because other items are being despatched from a different location or we were out of stock on part of your order. If we are out of stock we will contact you with an expected delivery date or offer a full refund. If your order is obviously incomplete, please email online@elverys.ie or call 1850 438 348.

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

Returns are usually processed in the first few days they are received back but please allow up to 7 days for refunds to show up on your account. This depends on how long your bank or card issuer takes to process the refund on their side and it’s something we have no control over.

We will refund you by the same method as payment you used when you originally placed your order, for customers using credit or debit/Laser cards this will be refunded back onto the same card.

WHO PAYS FOR THE RETURN?

You will need to pay the return postage costs, unless the item is faulty.

Returns to Elverys Sports stores are free of charge.

WHAT HAPPENS IF THE ITEM IS FAULTY?

In the unlikely event that a product is faulty, you are entitled to a full refund or replacement. If you think that we have sent you a faulty product, please contact us straight away. The quickest way is to email online@elverys.ie or call 1850 438 348.

Determination as to whether a product is faulty or not will be at the sole discretion of Elverys Sports. Where a product is determined to be faulty, we will refund your original delivery charges and you will not be charged for any extra postage costs incurred.

HOW DO I RETURN AN ITEM?

You can return an item(s) to any of our stores or via post. We’re happy to offer a refund or exchange on unused items returned within 365 days. If the item is faulty we’re happy to offer a refund or exchange where available.  Full terms and conditions can be found on our terms and conditions page.

Returns to our stores are completely free.  You’ll need to take:

  • - Your confirmation email
  • - The credit/debit card used to pay for the order (if applicable)
  • - Your returns form

Check our store locator page for store locations and opening times.

To return via post fill in the Returns Form that was enclosed with your order or enclose a note detailing your name, address,contact number and reason for return.

 

Package the items carefully in their original box or secure outer wrapper where possible, and send them back clearly addressed to:

  • Elverys Sports Internet Returns,
  •  
  • Elverys Sports Head Office,
  • Moneen Bradagh Industrial Estate,
  • Castlebar,
  • Co Mayo,
  • Ireland.

We recommend that you use some form of registered post in case you need to track your parcel.

 

WHAT HAPPENS IF I RECEIVE THE WRONG ITEM IN MY ORDER?

In the unlikely event you receive the wrong items, please contact us straight away. The quickest way is to email online@elverys.ie or call 1850 438 348.