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Returns Policy

We hope you love your new purchase. If you’re unhappy with the goods for any reason, please return your item to us with your order confirmation email and returns form. 

We’re happy to offer a refund on unused items returned within 365 days. 

Pending stock availability we can also offer an exchange in store on unused items returned within 365 days or a full refund in any Elverys Intersport Store. 

If the item is faulty, please refer to the faulty section below.

Full terms and conditions can be found on our terms and conditions page.

Returns to our stores

Returns to our stores are completely free. 

You’ll need to take:

- Your confirmation email

- The credit/debit card used to pay for the order (if applicable)

- Your returns form Check our store locator page for store locations and opening times.

Returns via Post

Fill in the Returns Form that was enclosed with your order or enclose a note detailing your name, address, contact number and reason for return. 

Package the items carefully in their original box or secure outer wrapper where possible, and send them back clearly addressed to:

Elverys Sports Internet Returns,

Elverys Sports Head Office,

Moneen Bradagh Industrial Estate,

Castlebar,

Co Mayo,

Ireland.  

We recommend that you use some form of registered post in case you need to track your parcel.

Other Important Information:

Swimwear will only be accepted for a return if the hygiene strip is in place.

If you wish to return an item bought as part of a multi-buy promotion (e.g. 3 for 2, Buy One Get One Free, Buy One Get One Half Price etc.), all items purchased as part of that promotion must be returned. 

Gift Vouchers are treated like cash and are therefore exempt from the returns policy. If a voucher is lost, stolen etc. it will not be replaced under any circumstances.

Contact Us

If you need any further help, contact our Customer Service team by emailing online@elverys.ie or call 1850 438 348.

 

Some FAQ’s:

How long will it take to process my return?

Returns are usually processed in the first few days they are received back but please allow up to 7 days for refunds to show up on your account. This depends on how long your bank or card issuer takes to process the refund on their side and it’s something we have no control over.

We will refund you by the same method as payment you used when you originally placed your order, for customers using Credit or Debit/Laser cards this will be refunded back onto the same card.

Who pays for the return?

You will need to pay the return postage costs, unless the item is faulty.

We also recommend that you use a carrier who can give you a proof of posting, until the parcel is received by us it remains your responsibility. 

Returns to Elverys Sports stores are free of charge.

What happens if I receive the wrong item in my order?

In the unlikely event you receive the wrong items, please contact us straight away. The quickest way is to email online@elverys.ie or call 1850 438 348.

What happens if the item is faulty?

In the unlikely event that a product is faulty, you are entitled to a full refund or replacement. If you think that we have sent you a faulty product, please contact us straight away. The quickest way is to email online@elverys.ie or call 1850 438 348.

Determination as to whether a product is faulty or not will be at the sole discretion of Elverys Sports. Where a product is determined to be faulty, we will refund your original delivery charges and you will not be charged for any extra postage costs incurred.